Refund Policy
Physical Products
Physical products can be returned within 14 days of delivery if they are unused and in their original packaging.
Return shipping is paid by the customer unless the item arrived damaged, defective, or incorrect.
We accept returns for physical products within 14 days of delivery.
Approved refunds will be issued to your original payment method within 10 days of receiving the returned package.
Please contact us before sending anything back so we can confirm the return instructions.
Return address:
C/Azorín 140
24010 León
León, Spain
Digital Products
30-Day Satisfaction Guarantee
We want you to feel confident exploring with G&J Passionate Press.
If your purchase isn’t the right fit, contact us within 30 days of purchase. You can choose an exchange for another digital product or a full refund to your original payment method.
EU Customers and Right of Withdrawal
If you are a customer located in the European Union, you may have a legal right to withdraw from an online purchase within 14 days.
For digital content that is not supplied on a physical medium, this right may no longer apply once the digital content delivery has started, if you have expressly agreed to receive immediate access to the digital content before the end of the withdrawal period and acknowledged that you may lose your right of withdrawal once access begins.
Digital products and downloadable files are delivered immediately after purchase.
By purchasing a digital product, you agree to receive immediate access to the digital content and acknowledge that you lose your right of withdrawal once the download or access has started.
Because digital files cannot be returned, we do not offer refunds for digital products after they have been downloaded or accessed, unless the file is defective, unavailable, or not as described.
Our Satisfaction Guarantee
30-Day Satisfaction Guarantee
We want you to feel confident exploring with G&J Passionate Press.
If your purchase isn’t the right fit, contact us within 30 days of purchase. You can choose an exchange for another digital product or a full refund to your original payment method.
When You Can Contact Us
Please contact us if:
- You purchased a product that was not what you expected
- You would prefer a different game, bundle, or guide
- You need help choosing a better product for you
- You have trouble accessing, opening, or downloading your files
- Something is missing from your order
- A file or download link is not working correctly
Faulty, Missing, or Incorrect Files
If there is a problem with your order, such as a missing file, broken download link, incorrect product, or technical issue, please contact us and we will do our best to fix it.
Depending on the situation, we may provide a corrected file, a replacement download link, a product exchange, or a refund.
Need Help?
If you have any issue with your order, please contact us before leaving a review or opening a dispute. We truly want to help and make sure you receive something you are happy with.
To help us support you faster, please include your order number or the email address used at checkout.
We usually reply within 1-3 hours.
Thank you for understanding and supporting our store 💜
G&J Passionate Press